Senior NOC Technician 2/9/2017
Category: Telecommunications
Job Type: Direct hire
One of our top clients is looking for a Senior NOC Engineer in San Jose, CA.
What You’ll Do:
In this role you will be responsible for equipment outage restoration, escalations, and vendor platform health. You will consistently work with multiple teams and departments to ensure top quality service for customers. On a day to day basis, you can expect to:
- Support Ethernet, ATM, and IP and MPLS based network topology for over 6500 devices and dozens of unique platforms.
- Work to maintain low Network MTTR.
- Assist in service and network maintenance activities.
- Provide support and resolution for maintenance and outage related activities and work to resolve chronic and bug related issues.
- Function as the NOC escalation contact for all issues that require high level intervention.
- Execute network transformation tasks.
- Provide leadership, guidance and regular feedback on training and processes for Tier I (NOC) technicians.
- Work on Layer 3 routing, trouble-shooting and hands-on configuration.
- Work with MPLS, BGP, and OSPF protocols.
- Configure and troubleshoot a variety of hardware including Cisco OSR & ONS, Nokia, Ericsson, Adtran, Fujitsu, Harris, Adtran, Overture, BTI, Ciena 8700.
- Work on TCP/IP networking and Internet routing.
What You Bring:
You are a highly technical person and enjoy collaborating with high level minds on cutting edge technology. You have:
- At least 3 years’ experience in network operations and/or technical support.
- Experienced with various Network Operations Center tools
- Trouble ticketing systems, SQL databases, standard TCP/IP network troubleshooting tools and Network Management Systems.
- Experience with ethernet trouble shooting and hands on configuration experience.
- Experience with Cisco ONS, VT1, DS3, SONET OCn integration, provisioning, and troubleshooting support.