Helpdesk Analyst 3/11/2018

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Category: Information Technology

Job Type: Contract to hire

Veriant Solutions is looking for a Helpdesk Analyst for a top client in Boulder, CO.

What You’ll Do:

In this position you will work in the Customer Service Communications Center and will work with the Field Service organization. You will assist customers over the phone with routine problems and, when necessary, dispatch field engineers. You will log all customer issues into the Service Management System and conduct customer satisfaction surveys.  This role requires working in a team environment and helping to mentor and train new customer service representatives.

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