Helpdesk Analyst 8/6/2018
Category: Information Technology
Job Type: Contract to hire
Veriant Solutions is looking for a Helpdesk Representative for a 3 month contract-to-hire opportunity in the Boulder, CO area.
What You’ll Do:
- Provide first level problem solving for Point of Sale hardware and software. Including but not limited to operational and technical problems, utilize service management systems gathering and maintaining service incident data.
- Able to work a variety of shifts, including weekends and holidays, perform to defined standards, carry out special work assignments, and meet all conditions of employment.
- Work in a team environment participating as a team member, focusing on continuous improvement and total customer satisfaction.
- Perform customer service administrative task as assigned and understand customer database and processing customer part requests.
What You Bring:
- 1+ years of customer service experience
- Problem solving, communication skills, typing, and basic Windows computer knowledge is required.
- AAS degree in electronics technology, computer science, or its equivalent is a plus.
- A+ certification and Microsoft certifications are also a plus