Claims Supervisor 6/3/2026
Category: Telecommunications
Job Type: Direct Hire
Duties and Responsibilities
- Oversee and effectively manage a staff of recovery specialists towards reaching their dollars recovered goal each month
- Drive recovery team accountability for recovery performance
- Manage performance metrics such as claims worked per hour or phone calls made monthly, to maximize actual performance results.
- Be a motivating presence in a dynamic and fast-paced commission-based environment
- Manage a wide variety of personalities with a customary tailored approach that is unique to the agent(s) at hand
- Work with the Claims Manager and the field management team to implement strategic initiatives and maintain pace with industry standards and expectations
- Conduct account audits, queue analysis and communicate results to supervisors and team members
- Utilize reporting and data in the interest of maximizing the results of each individual agent and sub-team
- Document employee behaviors and provide documentation to be uploaded into HR software
- Collaborate regularly with other branches within the department to resolve issues and streamline processes with the shared goal of departmental growth
- Interview, hire, and help train and develop new Claims Specialist
- Attend weekly department meetings to discuss individual and team recovery numbers and goals.
Minimum Qualifications
- 2+ years of experience required in leadership/management role
- 3+ years of previous industry experience
- College experience preferred
- Proficiency in Microsoft Office Suite as well as an ability to navigate a variety of operational tasks on a computer
- Must pass pre-employment screening
- Ability to work varied days and hours
- Preferred Qualifications
- Previous experience in recovery, collections, construction, insurance or finance industry
- Possess the ability to handle a high stress environment
- Experience with risk management and compliance
Critical Competencies
- Strong personality with natural leadership skills
- Exceptional writing and communication skills, with a heavy focus on phone and email.
- Forward thinking managerial skills with an ability to identify potential issues ahead of time and collaborate with peers to minimize damage points
- Superlative organizational and planning skills
- Maintain a positive and professional image when representing the company with an unquestioned level of integrity
- Strong organizational, interpersonal, presentation, and collaborative skills to work effectively with other teams throughout the line of business and organization